Privacy Policy – Marashi
Thank you for shopping at Marashi Factory, your premier destination for exquisite perfumes and fragrances. We are committed to providing you with a seamless shopping experience, including prompt and reliable delivery services. Please take a moment to review our delivery policy to understand how we handle the shipment of your orders.
1. Delivery Areas
We currently offer delivery services within Kenya
2. Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may vary. Rest assured, we strive to dispatch your order as swiftly as possible
3. Delivery Methods
We partner with reputable courier services to ensure the safe and timely delivery of your purchases. Our standard delivery option is available for a flat rate within Nairobi. Expedited and express delivery options may also be available at an additional cost.
4. Estimated Delivery Time:
The estimated delivery time for standard shipping within Nairobi and Mombasa is 2 business days. Please note that delivery times may vary based on your exact location and unforeseen circumstances such as weather conditions or public holidays.
5. Order Tracking:
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status and location of your shipment.
6. Delivery Charges
Delivery charges are calculated based on your location and the selected delivery method. The applicable charges will be displayed during the checkout process.
7. Delivery Confirmation:
Upon successful delivery, you will receive a confirmation email. Please ensure that the provided delivery address is accurate to avoid any delivery issues.
8. Missed Deliveries
If you are unavailable to receive your order, our courier will make multiple attempts. After a specified number of unsuccessful attempts, your order may be returned to our warehouse. Please contact our customer service team to arrange for redelivery.
9. International Shipping
At present, we only offer shipping within Kenya. For international shipping inquiries, kindly contact our customer service for personalized assistance.
10. Contact Information
For any inquiries or concerns regarding your delivery, please contact our customer service team at +254 705 999000.
Thank you for choosing Marashi Factory. We appreciate your trust in our products and services.
Note: Marashi Factory reserves the right to update or modify this delivery policy at any time without prior notice. It is the responsibility of the customer to review the policy periodically.